Privacy policy

Who we are

DANDORE SOFTWARE LTD, trading as skuer, is the controller responsible for the personal information described in this notice. Our company number is 17123156.

Information we collect

• Enquiries: your name, work email, company or franchise, optional number of stores, message and any information you provide in subsequent emails or conversations.
• Demo bookings: your contact details, chosen meeting time and information you provide when arranging a demo through Calendly.
• Technical and security information: information such as your IP address, browser and device details, requests to our website and the results of anti-spam checks.
• Video playback information: technical information about your device, connection and playback, such as video loading, viewing and playback errors.

We collect enquiry information directly from you, booking information through Calendly, and technical information through the services described below. Fields marked as required on our form are needed to handle your enquiry; the number of stores is optional. Please do not include sensitive personal information or information about your customers in your message.

How and why we use information

We use enquiry and booking information to respond, arrange demonstrations and manage business discussions. Our lawful basis is our legitimate interest in communicating with prospective customers and managing business relationships. Where you are personally entering into a contract with us, we may instead process information to take steps at your request before entering that contract.

We use technical information to deliver the website and video, understand playback quality, prevent spam and investigate security issues. Our lawful basis is our legitimate interest in operating a reliable and secure website. We consider these interests alongside your rights and reasonable expectations.

We may also retain or disclose information where necessary to meet a legal obligation or establish, exercise or defend legal claims. Sending an enquiry does not subscribe you to a marketing mailing list. We do not use this website to make automated decisions that produce legal or similarly significant effects about you.

Services that handle information

We use the following providers to operate the website and handle enquiries. They receive the information needed for their role and may also process information for their own security, legal and service-administration purposes, as explained in their notices.

• Cloudflare: hosts and protects the website. Its Turnstile service checks form submissions for spam and automated abuse; our server supplies the visitor’s IP address when validating the check. Read the Cloudflare Privacy Policy and Turnstile Privacy Addendum.
• Resend: delivers contact-form messages to us, including the details you submit. Read the Resend Privacy Policy.
• Google Workspace/Gmail: stores our enquiry emails and subsequent correspondence. Read the Google Privacy Policy.
• Mux: delivers our product-demo video and processes technical playback measurements. Read the Mux Privacy Policy.
• Calendly: handles demo bookings. Our booking links take you to Calendly’s website, where its own privacy and cookie information applies. We receive information about your booking so we can arrange the meeting. Read the Calendly Privacy Notice.

We may share relevant information with professional advisers or authorities where needed to meet legal obligations or handle a dispute. We do not sell your personal information.

International processing

Our providers operate internationally, so information may be processed outside the United Kingdom, including in the United States. We do not promise UK-only storage.

We use our providers under their standard online agreements, including their data-processing terms. For UK personal information processed on our behalf, those terms provide the following transfer protections:

• Cloudflare: its Data Processing Addendum, section 6 provides for transfers covered by the Data Privacy Framework, including its UK Extension, and standard contractual clauses with the UK Addendum for restricted transfers where that coverage does not apply.
• Resend: its Data Processing Addendum incorporates standard contractual clauses with the UK Addendum for UK transfers. The Data Privacy Framework and UK Extension are an additional mechanism.
• Google Workspace: its transfer terms use the Data Privacy Framework’s UK Extension for covered US transfers. Its Cloud Data Processing Addendum provides contractual protections for other restricted transfers, including applicable UK clauses.
• Mux: its Data Processing Addendum, section 10 and Exhibit 4 incorporates standard contractual clauses with UK amendments for restricted transfers of UK personal information.
• Calendly: its Data Processing Addendum, section 3 provides for UK-to-US transfers under the Data Privacy Framework’s UK Extension, with standard contractual clauses and the UK Addendum as a fallback if that mechanism ceases to apply.

The Data Privacy Framework’s UK Extension is a UK-recognised arrangement for covered transfers to participating US organisations. Standard contractual clauses and UK addenda impose obligations on recipients to protect transferred information. You can read the linked terms or contact us for further information and copies of the relevant safeguards.

Cookies and measurement

We have not enabled Cloudflare Web Analytics, advertising tracking or referral tracking on this website. This does not mean that hosting, security and video services process no technical information.

Cloudflare and Turnstile process browser and device information to deliver and protect the site and check for abuse. Security services may use cookies or similar technologies where needed for their operation. Our Mux player is configured with cookies disabled, but still sends technical playback measurements to Mux.

The video player also uses your browser’s local storage to remember volume, mute and preferred subtitle-language settings on this website. This helps preserve your playback preferences between visits. These entries have no fixed expiry: they remain until replaced by a new preference, removed by the player or cleared by you or your browser. You can remove them by clearing this website’s stored site data in your browser settings. Disabling Mux Data cookies does not disable this separate preference storage.

Calendly manages cookies on its separate booking pages. We will review this notice and any consent requirements before introducing additional tracking on our website.

How long we keep information

For enquiries that do not become customers, we keep the enquiry, related correspondence and demo-booking records for 12 months after the last meaningful contact, then delete them. This period applies to records in our email, Calendly and any connected calendars under our control. Meaningful contact means a substantive exchange about your enquiry or a potential customer relationship.

We may keep relevant records longer where a specific legal obligation or dispute requires it, for as long as that reason applies. If you become a customer, information needed for that relationship is retained according to its purpose and applicable legal requirements, rather than the unconverted-enquiry period.

The website sends enquiries by email and does not maintain a separate enquiry database. We manage deletion separately in our email, Calendly and connected calendars: deleting an email does not delete a booking or calendar event. Copies in an attendee’s own account are outside our control.

Technical records and provider copies have different retention rules from our enquiry records:

• Cloudflare hosting and security records: Cloudflare determines retention according to the purpose of the record, the amount and sensitivity of the information, the risk from retaining it, whether the purpose can be met with less information, and applicable legal or contractual requirements. Its published policy provides these criteria rather than a single retention period for all website records. At expiry, it deletes or destroys the information, or prevents further use where deletion is technically unavailable. See Cloudflare’s retention policy.
• Turnstile security signals: Cloudflare uses these to distinguish visitors from bots and to improve detection of evolving bot threats. The Turnstile Privacy Addendum does not specify a separate fixed retention period, so Cloudflare’s retention criteria above apply, including whether those security purposes still require the information and whether less information would suffice.
• Mux playback records: Mux’s published Mux Data privacy guidance states that pseudonymised video-view data is stored for up to 100 days and then deleted. This period concerns video-view records, not the browser preferences described above or any separately retained aggregate metrics.
• Resend delivery copies and logs: under the standard retention settings we use, Resend retains email and log data for 30 days, with backups persisting for seven days. Remaining customer data is deleted within 90 days after account termination. These provider copies are separate from the enquiry emails we retain in our inbox. See Resend’s retention guidance.

Your rights and choices

Depending on the circumstances, you can ask to access your personal information, correct it, delete it or restrict how it is used. You can object to processing based on legitimate interests. A right to receive and transfer information in a portable format applies to certain automated processing based on consent or a contract. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.

Contact [email protected] to exercise your rights or ask a privacy question. We may need to confirm your identity. We normally respond within one month; if a lawful extension is needed, we will explain why. These rights are subject to the conditions and exceptions in data protection law.

You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113. You do not have to contact us first, although we welcome the opportunity to address your concern.

Changes to this notice

We update this notice when our services or information-handling practices change. The date at the top shows the latest update. Where a change materially affects how we use your information, we will provide further information as appropriate.